Refund policy

Return and Refund Policy

Paw Flowers (pawflowers.com) is operated by Green Life Vital Trading LLC, a Missouri limited liability company.

 

30-Day Returns

You may request a return within 30 days of receiving your order. Items must be unused, unwashed, in original packaging, with tags attached, and include proof of purchase.

 

Non-Returnable Items

For hygiene and pet-safety reasons, we cannot accept returns of: opened pet food, treats or supplements; used grooming tools, beds, bowls, toys or litter products; personalized or custom items; gift cards; and items marked final sale.

 

How to Start a Return

Email pawflowers7@gmail.com with your order number and reason for return. Do not send items back without approval; we will reply with return instructions and the return address. Items sent without approval will not be accepted.

 

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. We recommend a trackable shipping service.

 

Damaged, Defective or Wrong Items

Inspect your order on delivery. If an item is damaged, defective or incorrect, email us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost.

 

Cancellations

Orders may be cancelled within 24 hours of purchase. After that, orders may already be processed and shipped and cannot be cancelled; you may request a return once received.

 

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5-10 business days. Original shipping charges are non-refundable unless the error was ours.

 

Exchanges

To exchange an item, return it under this policy and place a new order.

 

Contact

Green Life Vital Trading LLC

1531 E Bradford Pkwy, Ste 200, Springfield, MO 65804-6564, United States

Email: pawflowers7@gmail.com